Shipping Policy for Neonwala

Free Shipping Across India

At NeonWala, we’re thrilled to offer FREE shipping on all orders, with no minimum purchase required. We believe in keeping our process simple and transparent, ensuring that the price you see is the price you pay, without any hidden fees or charges.

How We Ship

  • Delivery Partners: We partner with reputable couriers to ship your LED neon signs safely and efficiently to your doorstep.
  • Packaging: Each sign is securely packaged to ensure it arrives in perfect condition, ready to light up your space.
  • Processing Times: Orders are typically processed within 24-72 hours after you place your order, excluding weekends and public holidays.
  • Delivery Times: Once dispatched, your order should arrive within 5-7 business days depending on your location. We’ll send you a tracking number so you can follow your order’s journey.

Special Conditions

  • Custom Orders: For custom LED neon signs, please allow additional 4-7 days for production. We’ll keep you updated on the progress and shipping date.
  • Remote Areas: Delivery times to remote areas may vary. If you live in a remote area, please allow a little extra time for your order to reach you.
  • Holidays and Peak Seasons: During busy periods like holidays or sales, shipping might take a bit longer. We appreciate your patience and will do everything we can to get your order to you as quickly as possible.

Tracking Your Order

Once your order is on its way, we’ll send you an email with a tracking number and a link to track your package online. If you have any questions about your order’s shipping status, feel free to contact us.

Damaged or Lost Orders

  • Damaged in Transit: If your sign arrives damaged, please contact us immediately with photos of the damage. We’ll arrange for a replacement or refund as per our Return Policy.
  • Lost Orders: If your order hasn’t arrived within the expected delivery time, please let us know. We’ll investigate with our courier and strive to resolve the issue promptly.

Contact Us

For any questions or concerns about our Shipping Policy, please reach out to us via our Contact Us page. Our team is here to ensure your NeonWala experience is bright and hassle-free.