FAQ's & Support - Neonwala
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please email us at support@neonwala.com
Most Frequently Asked Questions
Q. How long does it take to receive my neon sign after ordering?
- Typically, our neon signs are delivered within 1-2 weeks of placing your order. However, this can vary based on factors like customization and shipping location.
Q. Can I customize the design of my neon sign?
- Yes, we offer customization options for our neon signs. You can choose the color, font, size, and even add custom logos or text to create a unique piece.
Q. Do you provide design services?
We're delighted to extend a free design service to our customers. We'll provide multiple designs for you to choose from, without any additional charges.
Q: What LED Neon Colors Can I Choose?
We proudly offer a diverse palette of colors, including: White, Warm White, Pink, Hot Pink, Blue, Ice Blue, Green, Orange, Yellow, Gold Yellow, Red, Purple, and RGB.
Q: Are Neonwala® Neon lights signs battery operated or do they plug in?
The majority of Neonwala's offerings, including our signs, lights, lamps, and wall art, are designed to plug directly into a power socket. They are energy-efficient and safe to use.
However, for our smaller designs, we may provide battery pack options. Should you be curious about the compatibility of your custom design with a battery pack, please get in touch with us.
Q. What materials are used to make your neon signs?
- Our neon signs are crafted using high-quality LED neon flex tubes mounted on an acrylic backing. This ensures durability and longevity while maintaining a vibrant glow.
Q. Can I hang my neon sign outdoors?
- While our neon signs are primarily designed for indoor use, we offer weather-resistant options for outdoor installation. Contact our customer support for more information.
Q. Do your neon signs come with a warranty?
- Yes, all our neon signs come with a 2 year warranty against manufacturing defects. Please refer to our warranty policy for more details.
Q. How do I install my neon sign?
- Each neon sign comes with pre-drilled holes and mounting hardware for easy installation. Simply follow the provided instructions or contact our support team for assistance.
Q. What if my neon sign arrives damaged or defective?
- In the rare event of receiving a damaged or defective neon sign, please contact our customer support immediately. We'll work to resolve the issue and provide a replacement if necessary.
Q. Do you offer international shipping?
- Yes, we offer international shipping for our neon signs. Shipping costs and delivery times may vary depending on the destination.
Q. Can I return or exchange my neon sign if I'm not satisfied?
- Customized neon signs are not eligible for return or exchange. However, non-custom signs can be returned within a specified period, provided they are in original condition and the customer bears the shipping costs.
- Please ensure the product box is returned in its original condition for a hassle-free process.
Q: Can you print an image on my Neonwala® Neon sign/Neon Light?
UV printing stands out as a powerful technique to infuse your Custom Neon sign with vibrant, sharp images or text. By harnessing state-of-the-art ultra-violet lights to instantly cure the ink during printing, we can craft signs with exceptional vividness.
If you have a particular shade in mind, simply share your Pantone code or CMYK breakdown, and we'll ensure a perfect match!
And here's a bonus: There's absolutely no limit to the number of colors you can incorporate within your design.
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